UK office workers spend a collective 3,330 years on video calls every day according to new research. The data revealed that on average, an individual office worker will spend up to 1.5 hours each day on video calls.

Taking a deeper dive into the data, 1 in 10 of us actually spend over 3 hours every day on calls – which adds up to an average of 15 hours a week. In a year, the average worker will spend 2 weeks on calls, but this rises to 9 weeks for those who spend more than 5 hours a day talking to a screen. Only 13% of office workers in the UK do not spend any time on video calls on an average day at work.

UK offices not fit for purpose

Disturbingly, the research also found that more than a third (38%) of UK-based workers find their workplace uninspiring or not fit for purpose, suggesting that this may be contributing to the debate on remote working. Following the data, Peldon Rose is continuing to call on bosses to reinvigorate their workforce by ensuring office spaces are inspiring and best equipped for the reality of hybrid working.

Jitesh Patel, CEO of Peldon Rose said: “Video calls have now become part of our everyday work life and the number of them has increased exponentially since the pandemic.

“What’s interesting though is that many workers don’t believe that their offices cater for what is ultimately a large part of their working life, and this has a noticeable impact on employees and their productivity and desire to work.

“The fact that more than a third of workers think their office space is unfit for purpose must change. Businesses must move with the times and adapt to incorporate the advancements in technology into their workspace to make the video calls to which we dedicate significant amounts of our working day a smoother, more equitable and connective experience.”

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UK Businesses slow to adapt to changes in working patterns

The study showed that this isn’t happening for the majority of London-based workers, despite the huge amount time that they spend on calls. Only a quarter (26%) of Brits polled believe their workplace provides them with the right equipment to support their role, which suggests that offices have been slow to adapt to the changes in working patterns.

Global comparisons

As well as painting a picture of working Britain, the data also revealed the difference in time Brits spend on calls versus office workers from other major countries in the world. For example, workers in Hong Kong spent the most time on video calls out of everyone surveyed, with 40% spending over two hours every day sat behind the screen, whereas Australians spent the least amount of time chatting virtually, with nearly half the amount (23%) spending more than two hours on calls.

Out of those surveyed, UK workers were also the most dissatisfied with their workplaces, only 25% of USA office workers, 26% of Hong Kong employees and 22% of Aussies said their office was unfit for purpose, compared to 38% in the UK.

As part of the research, Peldon Rose surveyed over 4,000 office-based workers in the UK (London), USA (New York), Australia (Sydney) and Hong Kong for its World at Work research.

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This research was conducted by Censuswide with 4008 office-based employees (full time or part time), who work in London, New York, Hong Kong, Sydney (18+) between 23.11.2023 and 06.12.2023. Censuswide abide by and employ members of the Market Research Society which is based on the ESOMAR principles and are members of The British Polling Council.

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Head of Workplace Strategy
Leeson Medhurst

"There is no such thing as a wrong answer."

Leeson heads up our Workplace Strategy team, whose work seeks to understand the influence of environments on human behaviour. During his career, he has supported businesses to deliver effective workplaces by assessing activities and occupancy, balancing functionality with need. This allows him to unlock opportunities in property portfolios and employment productivity through effective workplace consultancy and change management strategy. Leeson enjoys riding bicycles, spending time with family and training Chester, his working cocker spaniel.

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